Pest control software is a digital tool designed to assist in managing extermination services, including tasks like scheduling, dispatching, billing, and customer relations. Here’s our guide to the top products based on user reviews and our internal review process.
- Jobber: Best Overall
- WorkWave PestPac: Best Industry-Specific Tools
- FieldWork: Best Mobile App
- FieldRoutes: Best Scheduling Tools
- mHelpDesk: Best Job Tracking Tools
- Briostack: Best Reporting and Analytics
1 Jobber - Best Overall
Why we chose it: We chose Jobber as our top pick for pest control software because of its full feature set and strong chemical tracking tools. With Jobber, pest control workers can create custom job forms and checklists, manage scheduling with a drag-and-drop calendar, and become more efficient through optimized routing.
Jobber allows team members to clock in and out from any location easily. We found the GPS feature useful for quickly assigning urgent tasks to the closest available team member. Additionally, Jobber offers strong chemical tracking tools, recording details such as the property address and weather conditions during chemical application. It also simplifies report generation on chemical usage, which can be organized by date, client, or applicator.
Best Overall:
Jobber
What We Like
Batch invoice creation
Integrates with QuickBooks and Xero
Real-time scheduling and dispatching
What We Don’t Like
Visits and jobs treated separately
Lack of compulsory custom fields for quotes and invoices
Refunds are cumbersome to process without Stripe Jobber Payments
Overview
Price Range: $$
Starting Price: $49/month
Client OS: iOS, Android, Web
Deployment: Cloud Hosted
2 WorkWave PestPac - Best Industry-Specific Tools
Why we chose it: WorkWave PestPac caught our attention with functionalities tailored specifically for pest control. These include a mobile app, termite inspection tools, GPS tracking, and options for in-field payments and mobile sketches. The route optimization tool in PestPac is valuable for minimizing driving time and fuel usage. And its barcoding and scanning capabilities ensure efficient and accurate monitoring of pest control devices.
We found PestPac best for companies managing commercial accounts. The platform provides specialized modules for handling multi-unit buildings, Integrated Pest Management (IPM), and digital logbook entries with CustomerConnect + Logbook, as well as smart traps. Overall, these features are all aimed at boosting exterminators’ productivity and the customer experience.
Best Industry-Specific Tools:
WorkWave PestPac
What We Like
Routes visible on handheld devices
Responsive customer support with regular software updates
Easy to create and schedule orders
What We Don’t Like
Some users experienced issues with field printers and software communication
Comparatively high costs compared to similar software
Traditional user interface
Overview
Client OS: Web
Deployment: Cloud Hosted
3 FieldWork - Best Mobile App
Why we chose it: We went with Fieldwork because it offers a native mobile app for field workers, allowing offline work in rural areas. Users can sync data back into the system once web connectivity is restored. Compared to other field service apps where functionality is limited compared to the desktop version, FieldWork spans a full gamut of features. These include appointment scheduling, client relations, and project-specific information all in one place. Pest control technicians can also access job agendas and integrate with Google Maps for geographical plotting of appointment locations.
We also found the barcode scanning feature in the mobile app quite useful; this helps technicians scan products or equipment for easy tracking and inventory management. Users can also create, send, and manage customizable service agreements directly from the app, ensuring service expectations. Finally, techs can easily attach photos to job records, providing visual evidence of potential issues and completed work.
Best Mobile App:
Fieldwork
What We Like
Strong built-in CRM capabilities
Advanced scheduling tools
Intuitive mobile app
What We Don’t Like
Initial learning curve
Integration limitations with third-party apps
Limited customization options
Overview
Price Range: $$
Starting Price: $39/month
Client OS: iOS, Android, Web
Deployment: Cloud Hosted
4 FieldRoutes - Best Scheduling Tools
Why we chose it: We added FieldRoutes, formerly PestRoutes, to our roster because it goes beyond basic scheduling functionality. Managers can do individual or bulk appointment scheduling with ease. They can also quickly drag and drop customers into a technician’s schedule. FieldRoutes also provides predictive routing and scheduling based on real-time data to help pest control techs reach destinations on time.
Our research of FieldRoute uncovered another noteworthy feature: an automated notification system that sends customers appointment confirmations, reminders, and follow-up messages. Overall, this helps enhance communication and reduce no-shows. Last, FieldRoutes’ integrated lead management tool aids in capturing, tracking, and converting leads into customers, streamlining the sales and scheduling process overall.
Best Marketing Tools:
FieldRoutes
What We Like
High customization capabilities
Comprehensive reporting tools
Effective customer communication and history consolidation
What We Don’t Like
Automated payments and renewals could be more streamlined
Mobile app could offer better functionality for customer fields
Limited integrations with other networks
Overview
Price Range: $$$
Starting Price: $199/month
Client OS: iOS, Android, Web
Deployment: Cloud Hosted
5 mHelpDesk - Best Job Tracking Tools
Why we chose it: We picked mHelpDesk for its dependable job tracking tools, integrating exterminators, dispatchers, schedules, custom forms, and billing systems. With mHelpDesk, users can define and track each step of a job, from the initial customer contact to payment. Additionally, mHelpDesk includes GPS tracking for live location data of field techs. Users can even set up auto-assignment rules to streamline assigning specific jobs to designated teams or technicians.
Beyond job tracking, we wanted to highlight mHelpDesk’s inventory management feature. This tool allows businesses to track and manage stock levels of pesticides, equipment, and other materials in real time, reducing the risk of stockouts or overstocking. Finally, creating custom forms and checklists for services in mHelpDesk is easy, ensuring consistent service quality and compliance.
Best Job Tracking Tools:
mHelpDesk
What We Like
Mobile app allows estimates to be made remotely
Can convert existing jobs directly into invoices
Detailed customer notes can be accessed remotely by field workers
What We Don’t Like
No consistency when creating records or adding data
Issues preserving data when importing/exporting
Overview
Price Range: $$
Client OS: Web
Deployment: Cloud Hosted
6 Briostack - Best Reporting and Analytics
Why we chose it: Briostack made our list for its in-depth reporting and performance analytics. We found accessing servicing reports relatively easy. Office staff can also review out-of-service reports and offer faster service with reduced wait times for customers. In addition, Briostack offers analytics tools that simplify tracking and reporting on sales, monitoring performance company-wide or by specific territories and representatives.
Beyond reporting and analytics, Briostack has an automated routing feature for pest service techs, reducing travel time and allowing for more appointments. We also liked that Briostack offers a customer portal, where clients can view service history, schedule services, and make payments.
Best Reporting and Analytics:
Briostack
What We Like
Responsive customer support
Dedicated onboarding support
Automated notifications for billing, appointment reminders, etc.
What We Don’t Like
Limited applicability outside pest control services
Mobile interface sometimes challenging for technicians
Additional features can incur extra charges
Overview
Client OS: Web
Deployment: Cloud Hosted
What is Pest Control Software?
Pest control software assists with scheduling, billing and invoicing, dispatching, and work order management. The software also tracks on-hand inventory of chemicals, rodent traps, bait, and other materials. It’s also important to monitor pesticide usage to ensure you’re compliant with local and federal government regulations. Pest control software can track the type of pesticide being used, as well as the amount of pesticide applied during a job.
General field service management software designed for lawn care and landscaping companies can also cater to the pest control industry, as they assist with scheduling, billing, estimating, and work order management. However, pest control management software specifically is necessary for addressing all your pest control business needs.
Key Features of Pest Control Software
| Feature | Description |
|---|---|
| Chemical or Pesticide Usage Tracking | Keep track of the amount of pesticide or chemicals used for each job. Measure dosage and maintain ingredient lists to remain compliant with government standards. |
| Work Order Management | Assign pest control teams to specific tasks. Use automation tools to track the progress of all tasks. |
| Estimating | Generate accurate price quotes for customers before work begins based on set pricing practices, such as area covered and estimated chemical usage. |
| Billing & Invoicing | Create and send bills to customers automatically upon completion of the job to increase profitability. Customers can pay online with a credit card or bank account transfer. One time payments or recurring payments can be set up. |
| Dispatching | Send technicians out to job sites for regular jobs as well as last minute and emergency pest issues. |
| Scheduling | Schedule jobs according to the availability of your team. Set up one-time appointments and recurring, regularly scheduled treatments for pest prevention. |
| Route Optimization | Routing prepares the best routes to each jobsite to reduce travel time and vehicle wear and tear. |
| Inventory Management | Track the amount of on-hand materials, equipment, and chemicals used for pest control services. |
| Customer Management (CRM) | Store customer information including address and contact info, service history, and billing information. |
Best Pest Control Software Benefits
Implementing a pest control software specifically for your business can provide many long-term benefits. Streamline your operations with the following functionality:
Chemical and Pesticide Tracking
One of the first challenges of any pest control operation is the use of heavily regulated pesticides. Compliance standards can change based on city, state, or country. Manually keeping track of what is or isn’t allowed can be time consuming for business owners who just want to get the job done.
While other service companies can get away with general business management solutions, pest control companies need industry-specific software to handle pesticide usage with real-time tracking. Pest control software can track the types and amounts of materials and chemicals you use. This helps ensure you’re following government regulations for pesticide application. For example, the Federal Insecticide, Fungicide, and Rodenticide Act (FIFRA) regulate pesticide use and distribution. Having records of EPA-approved pesticide use can provide an audit trail if you ever need to prove you’ve followed proper guidelines.
Job Scheduling with Pest Control Software
Scheduling appointments can take time. Calling customers, coordinating calendars, and reviewing which techs are working can all make arranging appointments an incredible hassle. Fortunately, software facilitates the scheduling of pest control services. Arrange everything from regular preventative services to one-time infestation eradication.
Multiple visits might be required depending on the type or severity of a rodent or pest infestation. The pest control software will help you keep track of those follow-up appointments. Further, scheduling software sets appointment reminders automatically, so technicians and customers receive timely notifications informing them of scheduled work in advance.
Pest control software shows a customizable map of scheduled customer locations. This allows you to optimize driving routes to reach more customers quickly. And GPS tracking features mean your field technicians won’t have to spend so much time traveling between properties.
A Better Customer Experience
Clear communication is key when offering any sort of field service, especially if you’re going to be working directly at someone else’s residential property. Customers want to know what’s happening at their homes, whether they’re getting rodents removed or having termites exterminated. Basic CRM modules included with pest control software improve how your business communicates with these customers. Mobile access on Android and iOS devices allows field technicians to use messaging tools from anywhere, informing clients of real-time progress.
Keeping customers happy can provide additional benefits to your business. For instance, paperless contact streamlines the invoice and billing process so customers aren’t left waiting days or weeks to know how much they will pay for services. Faster payments mean you can improve your job management, marking accounts paid and jobs done.
Free Pest Control Software and Pricing Options
Many pest control companies are understandably concerned about software pricing and the costs’ impact on their business operations. Free pest control software is incredibly popular because it offers ease of use and includes basic features like scheduling tools and invoicing.
Some solutions have limited CRM functionality to store contact info and service histories. Software solutions with online payments will charge for each transaction. Free pest control software is intended as a short-term trial, not a long-term solution.
Examples of free pest control software include Kickserv. Its free plan includes features like a self-serve customer center, a mobile app, and the ability to create estimates and invoices. This free version is limited in functionality compared to their paid plans.
It lacks features like QuickBooks integration, dispatch mapping, custom reporting and templates, automated reminders, and expense and time tracking. The free plan allows for up to two users and requires setting up online payments. Additionally, Kickserv offers various paid plans, from $47 per month for the Lite plan to $239 monthly for the Premium plan.
Free pest control business software has limited capabilities compared to paid versions, which fortunately start as low as $19 per month and offer far more features, upgrades, maintenance, and integration options to incorporate separate inventory management, project scheduling, or accounting software. Other pest control management plans are available for a one-time perpetual license fee, lowering future costs. Mobile app functionality can also increase costs, though some options are only available as apps for Android and iOS mobile devices.
